Terms of service.

Who we are

"Peony & Lace" is a trade name (doing-business-as) of Ellis Intelligence LLC, a single-member limited liability company organized under the laws of the State of Colorado. References to "we," "us," and "our" mean Ellis Intelligence LLC. References to "you" mean the person or studio agreeing to these terms. References to "the service" mean the Peony & Lace software, the marketing site at peonyandlace.com, and the application at app.peonyandlace.com.

Acceptance

By creating an account with Peony & Lace, by signing in with a magic link, or by using any part of the service, you agree to these terms. If you are agreeing on behalf of a studio, you represent that you have authority to bind that studio. If you do not agree, do not use the service.

The service

Peony & Lace is a planning atelier — software for boutique wedding planners — offered as a subscription. At activation, the service is offered in two tiers: Solo for an individual planner with up to five active weddings, and Studio for a planning house with multiple users and a higher wedding ceiling. Current tier definitions and prices are published on the pricing page. During private beta, the service is offered free of charge by invitation; the pricing page sets out what will be charged at activation.

Your account

• One studio per Solo seat. Solo is for a single planning practice; do not use one Solo subscription to host two unrelated studios.
• Multiple users on Studio. Studio supports multiple sign-ins under a single account; each person must have their own sign-in identity. Do not share credentials.
• Account security. You are responsible for the actions taken under your sign-ins. If you suspect unauthorized access, write to [email protected] and we will help promptly.
• Accuracy. Keep your contact email and billing details current so we can reach you and so that receipts go to the right place.
• Eligibility. You must be of legal age in your jurisdiction to enter into a contract. The service is offered to professional planning studios; we may decline or close accounts that are not professional planning studios.

Subscription & payment

• Monthly billing. Solo and Studio subscriptions are billed monthly, in advance, on the day of the month you started.
• Annual prepay. Annual prepay is offered at the rates listed on the pricing page (currently a 20% discount versus monthly).
• Payment processor. Payments are processed by Stripe. We do not see or store your full card number.
• Taxes. Listed prices do not include sales tax. Where required by law, applicable sales or use tax will be added at checkout and remitted by us.
• Failed payments. If a payment fails, we will retry once and email you. If a second attempt fails, the account moves to a read-only state until payment is restored; data is preserved through this period.
• Price changes. If we change the price of a tier, the new price applies to your next renewal after at least thirty days' email notice. You may cancel before the new price takes effect with no obligation.

Cancellation

You may cancel at any time from your dashboard. Cancellation takes effect at the end of your current billing period; we do not pro-rate monthly subscriptions. Annual prepays are refundable pro-rata within the first thirty days; after thirty days we will not pro-rate, but we will export your data on request without friction.

After cancellation, your account enters a ninety-day grace window. During the grace window your data is preserved and can be restored on request. After the grace window the account and its tenant data are deleted within thirty days, except where retention is required by law.

Your content & your couples

The content you place in the service — wedding records, couple intake responses, dossiers, notes, brand inputs, files — is and remains yours. Your studio is the data controller for your couples' information; we are the data processor. We hold the right to display, store, transmit, and back up your content for the sole purpose of operating the service for you.

We do not use your content to train any machine-learning model. We do not aggregate your content across studios for any commercial purpose. We do not share it with anyone outside your studio without your direction. See the privacy page for the full account.

You are responsible for the content you place in the service. You represent that you have the right to upload anything you upload (including photographs, marks, and text), and that the use of your couples' personal information is consistent with their reasonable expectations and applicable law.

Acceptable use

The service is offered to professional planning studios for the planning of weddings. Do not use it to:

• do anything unlawful, or to facilitate unlawful conduct;
• harass, threaten, or harm any person, including your couples and their guests;
• infringe anyone's intellectual property or privacy rights;
• send unsolicited commercial email through any feature of the service;
• reverse-engineer, decompile, scrape, or attempt to circumvent the service's security boundaries;
• resell or sublicense the service as your own product;
• train any machine-learning model on couples' personal information held in the service.

We may suspend or terminate accounts that breach the above. Where the breach is serious or imminent (for example, an account being used to harass), we may act immediately; otherwise we will give you written notice and a reasonable chance to cure.

Intellectual property

Your content stays yours. Our service stays ours.

You retain all rights in the content you place in the service. By placing content in the service, you grant us a limited, non-exclusive, royalty-free license to display, store, transmit, and back up that content solely to operate the service for you. The license ends when your content is deleted from our systems.

The Peony & Lace name, wordmark, color palette, lace device, and the underlying software, design, copy, and documentation are owned by Ellis Intelligence LLC. They are licensed to you for use only as part of the service. You may identify Peony & Lace as the tool you use, but you may not use our marks to suggest endorsement, partnership, or co-branding without our written permission.

Availability

We aim for high availability and operate the service with care. During private beta we make no specific uptime guarantee. At commercial activation we will publish a service-level commitment on this page.

We will tell you, by email, of any incident that meaningfully affects your studio within seventy-two hours of discovery. Maintenance windows requiring downtime will be announced at least seven days in advance where practicable.

Disclaimer of warranty

The service is provided "as is" and "as available." To the maximum extent permitted by law, we disclaim all implied warranties — including warranties of merchantability, fitness for a particular purpose, and non-infringement — except those that cannot lawfully be disclaimed. We make no warranty that the service will meet every requirement, that it will operate without interruption, or that defects will be corrected on any particular schedule.

Limitation of liability

To the maximum extent permitted by law, neither party will be liable to the other for any indirect, incidental, consequential, special, punitive, or exemplary damages, including lost profits, lost data, or lost goodwill, even if the other party has been advised of the possibility of such damages.

Our total aggregate liability to you arising out of or relating to the service, on any basis, is limited to the amount you paid us in the three months preceding the event giving rise to the claim, or one hundred U.S. dollars, whichever is greater. This is standard for software offered in this category; we state it plainly so you do not need to read a longer document for the same information.

Nothing in these terms limits liability for fraud, willful misconduct, or any liability that cannot lawfully be limited.

Indemnity

You will indemnify and hold us harmless from third-party claims arising out of your content placed in the service, your couples' use of their portals, or your breach of these terms. We will indemnify and hold you harmless from third-party claims that the service, as provided by us and used by you in accordance with these terms, infringes a U.S. copyright or trademark. Each party will give the other prompt written notice of any claim it receives.

Governing law & disputes

These terms are governed by the laws of the State of Colorado, without regard to its conflict-of-laws principles. The federal and state courts located in Boulder County, Colorado have exclusive jurisdiction over any dispute that cannot be resolved informally, and you and we each consent to that jurisdiction.

Before either party files anything in court, the party with the complaint will write to the other and propose a thirty-day informal-resolution window. We try to resolve disputes by talking.

Changes to these terms

We may update these terms. If we do, we will email subscribers at least fourteen days before any change takes effect. Continued use of the service after the change date constitutes acceptance of the updated terms. If you do not accept the change, you may cancel before the change date and we will refund any unused prepaid period.